Company

About InventDB — the people and the entity behind your data.

A small, focused team building one product. We answer our own support email, ship on a public cadence, and run our own infrastructure on AWS. This page is for anyone who wants to know who they're trusting before they sign.

Who you're contracting with.

Entity

InventDB Software LLP
A Limited Liability Partnership.
Registered place of business and service of notices is on file with the registrar.
Tax / GST identifiers issued and on file.
For the registered address and identifiers, contact legal@inventdb.com.

Operations & data

Customer data is hosted on Amazon Web Services in the region you select on signup — US-East-1 by default; EU-West-1 and AP-Southeast-1 available on request. Engineering and support are distributed across India and the United States. Subprocessors and regional handling are listed on the Security page.

Billing currency

Subscriptions are billed in USD by default through Razorpay, India's largest payment provider; INR billing available for India-resident customers, and GBP / EUR settlement for UK and EU customers. Invoices are issued monthly. We accept Visa, Mastercard, Amex, Discover, and RuPay; bank transfer (NEFT / wire) available for annual prepay. See the Payments section for the full list of supported regions.

How we exit

If we ever go away, we commit to 90 days of runway for existing customers: continued service, full export, and a written migration window. The encryption-key model means you always retain control of your data even in a wind-down.

Why we built it.

Every small business and most independent operators have the same shape of problem: the data that runs the operation lives across spreadsheets, folders of PDFs, an email inbox, and someone's laptop. The big incumbents are either too expensive (per-unit PMS, Salesforce-scale CRM) or too narrow (QuickBooks for accounting, Airtable for everything else but no AI worth using).

We built InventDB because the missing piece is an AI-searchable database that takes whatever you have today — CSVs, an Airtable export, a folder of contracts, a stack of scanned receipts, the patient intake forms in a shared drive — and lets you operate on it in plain English: create, update, search inside files, and save reports as templates.

The brand promise is short: your records, AI-searchable, on infrastructure you can trust, at a price that doesn't grow with your team. Transparent, per-instance, with the encryption key you control.

We're a small team and we intend to stay small for a while — long enough to nail the product, the support model, and the trust story before we scale anything. The product moves on a public cadence; the support emails get answered by the same engineers who write the code.

Six things we won't compromise on.

01

Transparent bundled pricing

Every invoice shows the three things you're paying for: a flat InventDB platform fee, an AWS hosting allocation, and a Claude AI usage allocation. The AWS and AI portions reflect our negotiated volume rates — you benefit from our buying power, the bundled tier price stays predictable.

02

You hold the key

Every instance has its own AES-256-GCM master encryption key, rotatable from the admin console; every key access is audit-logged. AWS KMS-backed CMEK for Business is on the roadmap.

03

One model, calibrated

Anthropic Claude Opus 4.7 across the product. We don't accept BYOK because a weaker model would silently degrade everyone's experience. We do accept the trade-off in cost.

04

No data on someone else's training run

No-training opt-out applied at the AI provider. Your records and prompts never enter any model-training pipeline — ours, Anthropic's, or AWS's.

05

Audit on every action

Every create, update, delete — from the Canvas, from MCP, from the API — logged with actor, timestamp, prompt, and records changed. Pull the log any time.

06

Easy to leave

Full export of records (CSV + JSON), original attached files, and saved templates within 7 days of cancellation. Instance and key deleted 30 days later, with written confirmation.

How to reach us.

We're a small team and we keep support deliberately simple: email only for both Personal and Business plans, answered by the engineers who write the product. One SLA across the board — every email gets a human acknowledgement within 48 hours, critical or not. A shared Slack workspace for Business customers is rolling out in the coming weeks. We don't have a phone line — we'd rather answer well in writing than rush a call.

ChannelWhat it's forResponse window
support@inventdb.com General product questions, "how do I", account issues, billing — Personal and Business Within 48 hours
security@inventdb.com Vulnerability reports, security questions, pen-test summaries (NDA) Within 48 hours
privacy@inventdb.com Data export, data deletion, subprocessor questions, DPA requests Within 48 hours; deletion completed within 30 days (the legal window)
legal@inventdb.com Contracts, MSA / DPA red-lines, registered address requests Within 48 hours
hello@inventdb.com Anything else — sales-style questions, demos, partner outreach Within 48 hours
Slack SOON Shared workspace for Business customers — faster back-and-forth, still asynchronous Rolling out in the coming weeks
One SLA, by design. Same 48-hour acknowledgement window on every email, every plan, every severity — because at our current size it's the window we can hold consistently. We'd rather promise a number we keep than tier-segment one we can't yet defend around the clock.

Coming as we grow the team: tier-segmented response windows (1-hour acknowledgement for sev-1 production incidents on Business plans), a formal uptime SLA with service credits, and the Slack workspace going live. The infrastructure already supports these — we just won't put numbers in writing that a five-person team can't yet hold 24×7. As we hire, this table gets more specific.

How billing works.

Subscriptions are processed through Razorpay, India's largest payment provider. Razorpay handles card data end-to-end — we never see or store your card number.

TopicDetail
Cards accepted US (Visa / Mastercard / Amex / Discover), Europe & UK, India (Visa / Mastercard / RuPay), and most Visa / Mastercard worldwide
Processor Razorpay — PCI-DSS Level 1, RBI-licensed; settles in INR, USD, GBP, EUR depending on issuer
Plans Personal $29/mo, Business from $107/mo — transparent bundled pricing (AWS hosting and Claude AI usage included)
Refunds & cancellation Cancel any time from the in-app billing page; pro-rated refund within the current billing cycle
Billing questions support@inventdb.com — we'll reply within one business day

Want to talk to us?

Email hello@inventdb.com — or skip the email and create an account in two minutes. We'll come find you on the onboarding call.

Get started →